{"id":3,"date":"2025-07-24T09:27:17","date_gmt":"2025-07-24T09:27:17","guid":{"rendered":"http:\/\/valor.co.za.www21.cpt1.host-h.net\/?page_id=3"},"modified":"2025-10-28T13:07:57","modified_gmt":"2025-10-28T11:07:57","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/valor.co.za\/?page_id=3","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8963d3 e-flex e-con-boxed e-con e-parent\" data-id=\"f8963d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48ae5190 elementor-widget elementor-widget-text-editor\" data-id=\"48ae5190\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"242\" data-end=\"270\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udee1\ufe0f\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f6e1.svg\" title=\"\"> VALOR PRIVACY POLICY<\/h1>\n<p data-start=\"271\" data-end=\"357\"><strong data-start=\"271\" data-end=\"290\">Effective Date:<\/strong> 1 January 2025<br data-start=\"311\" data-end=\"314\"><strong data-start=\"314\" data-end=\"331\">Last Updated:<\/strong> 26 October 2025<\/p>\n<h2 data-start=\"359\" data-end=\"385\">1. OUR OATH OF HONOUR<\/h2>\n<p data-start=\"386\" data-end=\"806\">At <strong data-start=\"389\" data-end=\"408\">Valor (Pty) Ltd<\/strong>, your trust is our superpower. We vow to protect your personal information with the same vigilance and strength our app delivers in moments of danger. Whether you visit <strong data-start=\"578\" data-end=\"597\"><a class=\"decorated-link\" href=\"http:\/\/www.valor.co.za\/\" target=\"_new\" rel=\"noopener\" data-start=\"580\" data-end=\"595\">www.valor.co.za<\/a><\/strong> or use the <strong data-start=\"609\" data-end=\"628\">Valor Super App<\/strong>, your privacy is safeguarded by the dual shields of <strong data-start=\"681\" data-end=\"690\">POPIA<\/strong> (Protection of Personal Information Act, South Africa) and <strong data-start=\"750\" data-end=\"758\">GDPR<\/strong> (General Data Protection Regulation, Europe).<\/p>\n<p data-start=\"808\" data-end=\"930\">When you engage with Valor, you join a league of users whose data is treated with integrity, confidentiality and purpose.<\/p>\n<hr data-start=\"932\" data-end=\"935\">\n<h2 data-start=\"937\" data-end=\"955\">2. WHO WE ARE<\/h2>\n<p data-start=\"956\" data-end=\"1200\">Valor is a proudly South African, women-owned safety and technology company. Our <strong data-start=\"1037\" data-end=\"1056\">Valor Super App<\/strong> empowers users to summon emergency help instantly through voice activation, connecting them to armed response and medical teams in real time.<\/p>\n<p data-start=\"1202\" data-end=\"1333\"><strong data-start=\"1202\" data-end=\"1219\">Company Name:<\/strong> Valor (Pty) Ltd<br data-start=\"1235\" data-end=\"1238\"><strong data-start=\"1238\" data-end=\"1250\">Website:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/www.valor.co.za\/\" target=\"_new\" rel=\"noopener\" data-start=\"1251\" data-end=\"1301\">https:\/\/www.valor.co.za<\/a><br data-start=\"1301\" data-end=\"1304\"><strong data-start=\"1304\" data-end=\"1314\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1315\" data-end=\"1331\">info@valor.co.za<\/a><\/p>\n<hr data-start=\"1335\" data-end=\"1338\">\n<h2 data-start=\"1340\" data-end=\"1375\">3. WHAT INFORMATION WE COLLECT<\/h2>\n<p data-start=\"1376\" data-end=\"1451\">To operate with precision and protect you effectively, Valor may collect:<\/p>\n<h3 data-start=\"1453\" data-end=\"1482\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udd39\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f539.svg\" title=\"\"> Personal Information<\/h3>\n<ul data-start=\"1483\" data-end=\"1695\">\n<li data-start=\"1483\" data-end=\"1554\">\n<p data-start=\"1485\" data-end=\"1554\">Full name, ID or passport number, contact number and email address<\/p>\n<\/li>\n<li data-start=\"1555\" data-end=\"1625\">\n<p data-start=\"1557\" data-end=\"1625\">Address and location details (for dispatch and emergency accuracy)<\/p>\n<\/li>\n<li data-start=\"1626\" data-end=\"1695\">\n<p data-start=\"1628\" data-end=\"1695\">Banking or payment details (for subscription or billing purposes)<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1697\" data-end=\"1736\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udd39\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f539.svg\" title=\"\"> Device &amp; Technical Information<\/h3>\n<ul data-start=\"1737\" data-end=\"1837\">\n<li data-start=\"1737\" data-end=\"1798\">\n<p data-start=\"1739\" data-end=\"1798\">Device ID, operating system, version and network details<\/p>\n<\/li>\n<li data-start=\"1799\" data-end=\"1837\">\n<p data-start=\"1801\" data-end=\"1837\">IP address and app usage analytics<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1839\" data-end=\"1872\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udd39\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f539.svg\" title=\"\"> Emergency &amp; Command Data<\/h3>\n<ul data-start=\"1873\" data-end=\"2093\">\n<li data-start=\"1873\" data-end=\"1938\">\n<p data-start=\"1875\" data-end=\"1938\">Voice activation recordings (trigger words and ambient sound)<\/p>\n<\/li>\n<li data-start=\"1939\" data-end=\"1987\">\n<p data-start=\"1941\" data-end=\"1987\">GPS location coordinates during an emergency<\/p>\n<\/li>\n<li data-start=\"1988\" data-end=\"2093\">\n<p data-start=\"1990\" data-end=\"2093\">Audio snippets captured during active alerts (used strictly for operational and investigative purposes)<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2095\" data-end=\"2098\">\n<h2 data-start=\"2100\" data-end=\"2135\">4. HOW WE USE YOUR INFORMATION<\/h2>\n<p data-start=\"2136\" data-end=\"2165\">We use your information to:<\/p>\n<ul data-start=\"2166\" data-end=\"2520\">\n<li data-start=\"2166\" data-end=\"2221\">\n<p data-start=\"2168\" data-end=\"2221\">Activate emergency responses via our Command Centre<\/p>\n<\/li>\n<li data-start=\"2222\" data-end=\"2277\">\n<p data-start=\"2224\" data-end=\"2277\">Notify emergency, armed response, and medical teams<\/p>\n<\/li>\n<li data-start=\"2278\" data-end=\"2346\">\n<p data-start=\"2280\" data-end=\"2346\">Alert your financial institution if your security is compromised<\/p>\n<\/li>\n<li data-start=\"2347\" data-end=\"2397\">\n<p data-start=\"2349\" data-end=\"2397\">Improve and test our app\u2019s heroic capabilities<\/p>\n<\/li>\n<li data-start=\"2398\" data-end=\"2459\">\n<p data-start=\"2400\" data-end=\"2459\">Communicate important service updates, alerts or changes<\/p>\n<\/li>\n<li data-start=\"2460\" data-end=\"2520\">\n<p data-start=\"2462\" data-end=\"2520\">Comply with legal, security and regulatory requirements<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2522\" data-end=\"2661\">We never sell your information, share it for marketing gain, or misuse your data. Your data is used <strong data-start=\"2622\" data-end=\"2630\">only<\/strong> to keep you safe and informed.<\/p>\n<hr data-start=\"2663\" data-end=\"2666\">\n<h2 data-start=\"2668\" data-end=\"2702\">5. LEGAL BASIS FOR PROCESSING<\/h2>\n<p data-start=\"2703\" data-end=\"2779\">Under <strong data-start=\"2709\" data-end=\"2718\">POPIA<\/strong> and <strong data-start=\"2723\" data-end=\"2731\">GDPR<\/strong>, Valor processes your personal data based on:<\/p>\n<ul data-start=\"2780\" data-end=\"3116\">\n<li data-start=\"2780\" data-end=\"2858\">\n<p data-start=\"2782\" data-end=\"2858\"><strong data-start=\"2782\" data-end=\"2793\">Consent<\/strong> \u2013 when you register, activate the app, or communicate with us.<\/p>\n<\/li>\n<li data-start=\"2859\" data-end=\"2936\">\n<p data-start=\"2861\" data-end=\"2936\"><strong data-start=\"2861\" data-end=\"2886\">Contractual necessity<\/strong> \u2013 to deliver our safety and emergency services.<\/p>\n<\/li>\n<li data-start=\"2937\" data-end=\"3020\">\n<p data-start=\"2939\" data-end=\"3020\"><strong data-start=\"2939\" data-end=\"2959\">Legal obligation<\/strong> \u2013 to comply with security or law-enforcement requirements.<\/p>\n<\/li>\n<li data-start=\"3021\" data-end=\"3116\">\n<p data-start=\"3023\" data-end=\"3116\"><strong data-start=\"3023\" data-end=\"3046\">Legitimate interest<\/strong> \u2013 to maintain safety, prevent fraud and enhance service reliability.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3118\" data-end=\"3121\">\n<h2 data-start=\"3123\" data-end=\"3155\">6. SHARING YOUR INFORMATION<\/h2>\n<p data-start=\"3156\" data-end=\"3192\">Valor may share limited data with:<\/p>\n<ul data-start=\"3193\" data-end=\"3459\">\n<li data-start=\"3193\" data-end=\"3260\">\n<p data-start=\"3195\" data-end=\"3260\">Licensed armed response and medical partners during emergencies<\/p>\n<\/li>\n<li data-start=\"3261\" data-end=\"3328\">\n<p data-start=\"3263\" data-end=\"3328\">Your bank or insurer (only when you\u2019ve activated a panic alert)<\/p>\n<\/li>\n<li data-start=\"3329\" data-end=\"3397\">\n<p data-start=\"3331\" data-end=\"3397\">Technical vendors and hosting providers who support our platform<\/p>\n<\/li>\n<li data-start=\"3398\" data-end=\"3459\">\n<p data-start=\"3400\" data-end=\"3459\">Law-enforcement or legal authorities when required by law<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3461\" data-end=\"3541\">All partners are bound by strict confidentiality and data-protection agreements.<\/p>\n<hr data-start=\"3543\" data-end=\"3546\">\n<h2 data-start=\"3548\" data-end=\"3579\">7. DATA STORAGE &amp; SECURITY<\/h2>\n<p data-start=\"3580\" data-end=\"3814\">Your data is stored on secure, encrypted servers protected by multilayer firewalls, access controls, and ongoing security monitoring. Only authorised Valor personnel and trusted partners may access your data for legitimate purposes.<\/p>\n<p data-start=\"3816\" data-end=\"3968\">In the unlikely event of a data breach, Valor will notify affected users and the relevant authorities as required by <strong data-start=\"3933\" data-end=\"3942\">POPIA<\/strong>and <strong data-start=\"3947\" data-end=\"3955\">GDPR<\/strong> regulations.<\/p>\n<hr data-start=\"3970\" data-end=\"3973\">\n<h2 data-start=\"3975\" data-end=\"4011\">8. YOUR RIGHTS AS A HEROIC USER<\/h2>\n<p data-start=\"4012\" data-end=\"4036\">You have the right to:<\/p>\n<ul data-start=\"4037\" data-end=\"4426\">\n<li data-start=\"4037\" data-end=\"4087\">\n<p data-start=\"4039\" data-end=\"4087\">Access and obtain a copy of your personal data<\/p>\n<\/li>\n<li data-start=\"4088\" data-end=\"4148\">\n<p data-start=\"4090\" data-end=\"4148\">Request correction or deletion of inaccurate information<\/p>\n<\/li>\n<li data-start=\"4149\" data-end=\"4215\">\n<p data-start=\"4151\" data-end=\"4215\">Withdraw consent for processing at any time (where applicable)<\/p>\n<\/li>\n<li data-start=\"4216\" data-end=\"4272\">\n<p data-start=\"4218\" data-end=\"4272\">Object to the use of your data for specific purposes<\/p>\n<\/li>\n<li data-start=\"4273\" data-end=\"4426\">\n<p data-start=\"4275\" data-end=\"4426\">Lodge a complaint with the <strong data-start=\"4302\" data-end=\"4342\">Information Regulator (South Africa)<\/strong> or <strong data-start=\"4346\" data-end=\"4378\">EU Data Protection Authority<\/strong> if you believe your rights have been violated<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4428\" data-end=\"4496\">To exercise any of these rights, contact us at <strong data-start=\"4475\" data-end=\"4495\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4477\" data-end=\"4493\">info@valor.co.za<\/a><\/strong>.<\/p>\n<hr data-start=\"4498\" data-end=\"4501\">\n<h2 data-start=\"4503\" data-end=\"4525\">9. DATA RETENTION<\/h2>\n<p data-start=\"4526\" data-end=\"4753\">Valor retains personal data only as long as necessary to fulfil our legal, operational, or safety obligations. Emergency call data and recordings are securely archived and deleted in accordance with internal retention policies.<\/p>\n<hr data-start=\"4755\" data-end=\"4758\">\n<h2 data-start=\"4760\" data-end=\"4797\">10. INTERNATIONAL DATA TRANSFERS<\/h2>\n<p data-start=\"4798\" data-end=\"4999\">As a digital service, your data may be transferred or stored on secure servers outside South Africa. Valor ensures all international transfers meet <strong data-start=\"4946\" data-end=\"4954\">GDPR<\/strong> adequacy standards or equivalent safeguards.<\/p>\n<hr data-start=\"5001\" data-end=\"5004\">\n<h2 data-start=\"5006\" data-end=\"5033\">11. COOKIES &amp; TRACKING<\/h2>\n<p data-start=\"5034\" data-end=\"5214\">Our website may use cookies to enhance your browsing experience, measure performance, and deliver relevant updates. You can modify or disable cookies through your browser settings.<\/p>\n<hr data-start=\"5216\" data-end=\"5219\">\n<h2 data-start=\"5221\" data-end=\"5252\">12. UPDATES TO THIS POLICY<\/h2>\n<p data-start=\"5253\" data-end=\"5431\">Valor may update this Privacy Policy to reflect improvements or regulatory changes. Any revisions will be posted on <strong data-start=\"5369\" data-end=\"5388\"><a class=\"decorated-link\" href=\"http:\/\/www.valor.co.za\/\" target=\"_new\" rel=\"noopener\" data-start=\"5371\" data-end=\"5386\">www.valor.co.za<\/a><\/strong>, with the effective date clearly stated.<\/p>\n<hr data-start=\"5433\" data-end=\"5436\">\n<h2 data-start=\"5438\" data-end=\"5476\">13. CONTACT OUR PRIVACY GUARDIANS<\/h2>\n<p data-start=\"5477\" data-end=\"5611\">Questions or concerns about your privacy?<br data-start=\"5518\" data-end=\"5521\">Reach our Data Protection Team at:<br data-start=\"5555\" data-end=\"5558\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udce7\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4e7.svg\" title=\"\"> <strong data-start=\"5561\" data-end=\"5581\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5563\" data-end=\"5579\">info@valor.co.za<\/a><\/strong><br data-start=\"5581\" data-end=\"5584\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udccd\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4cd.svg\" title=\"\"> Valor HQ, South Africa<\/p>\n<hr data-start=\"5613\" data-end=\"5616\">\n<h3 data-start=\"5618\" data-end=\"5648\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\u26a1\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/26a1.svg\" title=\"\"> STAY SAFE. STAY VALOR.<\/h3>\n<p data-start=\"5649\" data-end=\"5743\">Because when it comes to your safety and privacy\u2014<strong data-start=\"5698\" data-end=\"5732\">Valor always answers the call.<\/strong> <img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83e\uddb8\u200d\u2640\ufe0f\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f9b8-200d-2640-fe0f.svg\" title=\"\"><img decoding=\"async\" draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udee1\ufe0f\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f6e1.svg\" title=\"\"><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00dd1f5 e-con-full e-flex e-con e-parent\" data-id=\"00dd1f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d06bc6b e-con-full e-flex e-con e-child\" data-id=\"d06bc6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4465492 elementor-widget elementor-widget-image\" data-id=\"4465492\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/apps.apple.com\/za\/app\/valor-sos\/id6736697121\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"361\" height=\"106\" src=\"https:\/\/valor.co.za\/wp-content\/uploads\/2025\/08\/Download-on-the-App-Store-1-1.png\" class=\"attachment-large size-large wp-image-547\" alt=\"Download on the App Store -1\" srcset=\"https:\/\/valor.co.za\/wp-content\/uploads\/2025\/08\/Download-on-the-App-Store-1-1.png 361w, https:\/\/valor.co.za\/wp-content\/uploads\/2025\/08\/Download-on-the-App-Store-1-1-300x88.png 300w\" sizes=\"(max-width: 361px) 100vw, 361px\" title=\"\">\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-beaef45 e-con-full e-flex e-con e-child\" data-id=\"beaef45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfcf5a6 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"cfcf5a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.valor.app&#038;hl=en_ZA\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"312\" height=\"90\" src=\"https:\/\/valor.co.za\/wp-content\/uploads\/2025\/08\/get-it-on-google-play-1.png\" class=\"attachment-large size-large wp-image-548\" alt=\"get it on google play\" srcset=\"https:\/\/valor.co.za\/wp-content\/uploads\/2025\/08\/get-it-on-google-play-1.png 312w, https:\/\/valor.co.za\/wp-content\/uploads\/2025\/08\/get-it-on-google-play-1-300x87.png 300w\" sizes=\"(max-width: 312px) 100vw, 312px\" title=\"\">\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>VALOR PRIVACY POLICY Effective Date: 1 January 2025Last Updated: 26 October 2025 1. OUR OATH OF HONOUR At Valor (Pty) Ltd, your trust is our superpower. We vow to protect your personal information with the same vigilance and strength our app delivers in moments of danger. Whether you visit www.valor.co.za or use the Valor Super [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/valor.co.za\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/valor.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/valor.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/valor.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/valor.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":16,"href":"https:\/\/valor.co.za\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":655,"href":"https:\/\/valor.co.za\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/655"}],"wp:attachment":[{"href":"https:\/\/valor.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}